Refund policy

Online Orders

You may return any regular-priced item for a refund, exchange, or store credit by sending it back to us within 10 days of the delivery date, as indicated in your tracking details. Please note that return shipping costs are the customer’s responsibility. Consumable items (such as candles, and food items), stationery and printed matter (such as books and magazines) are not eligible for refund and considered final sale. The item we receive must be in original condition with attached tags and original packaging. If the item we receive does not meet these specifications, it will be sent back to the customer at their cost. Money will be refunded in the same manner in which it was purchased.

To start your return, please contact us directly at info@hansandy.com with your order number and the item(s) you wish to return, exchange, or receive store credit for. Further instructions will be provided at that point.

If your item arrives damaged or defective, please let us know within 3 days by contacting us directly at info@hansandy.com. Be sure to include a photo of the damage/defect and a detailed description in your damage claim. We will assess the issue and move forward accordingly, depending on the situation.